This page provides details on our shipping and payment policies to ensure you have a smooth and secure shopping experience. Please review this information carefully before placing your order.
We are proud to offer worldwide shipping. Our primary shipping regions include:
Estimated delivery times for each region are as follows:
Please note that these are estimated delivery times and may vary due to factors such as customs processing, local postal services, or other unforeseen delays.
Shipping costs are calculated at checkout based on your location and the shipping method selected. You will be able to see the total shipping cost before finalizing your purchase.
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you via email if there is a significant delay in the processing of your order.
Please be aware that orders shipped outside of Germany may be subject to customs fees, import duties, taxes, and other charges imposed by your local government. These fees are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.
We offer a variety of secure payment options to make your shopping experience as convenient as possible. The following payment methods are accepted on our Site:
We take your payment security very seriously. Our Site uses industry-standard encryption technology (SSL) to protect your payment information during the transaction process. Your credit card information is not stored on our servers; it is securely transmitted to our payment processors.
Once your payment is successfully processed, you will receive an order confirmation via email. Please ensure that all payment details provided are accurate to avoid delays in processing your order. If there is an issue with your payment, we will contact you promptly.
All transactions on our Site are processed in Euros (EUR). If your payment method uses a different currency, your bank or payment provider may charge additional fees for currency conversion.
After your payment is processed, you will receive an email confirmation of your order. This email will include your order number, a summary of the items purchased, and shipping details. Please keep this email for your records.
If you have any questions about our Shipping & Payment policies, or if you need assistance with your order, please contact us at pocketbuddy.contact@gmail.com. We’re here to help!
